Privacy notice

What we collect

When you use the Say hello form, or give your details to download one of our guides, DigiHwy Certainty receives your name, email address, organisation (if you give one), the kind of enquiry you picked, your message, and which of our regional sites you were on.

When you send a vendor's quote for a Quote Second Opinion, we also receive the quote files you upload (up to three), what the quote is for, and any answers you add: the quoted amount and currency, the kind of vendor, and what worries you about it. Before you send, you confirm that you are allowed to share the quote with us for review. That is the whole list.

We do not use analytics tools or third-party trackers on this site at present, we do not run advertising, and we do not sell data or build profiles of you from other sources.

Why we collect it

To reply to you, or to send you the guide you asked for. Enquiries are read by our team and answered by a person. If a conversation becomes a project, the same details are used to set that project up.

If you send a quote for a second opinion, we use it, with your details and answers, only to prepare your private report and to follow up with you about it.

What happens when you press send

The form is protected by a bot check from Cloudflare, which also hosts this website. To run that check, Cloudflare processes a short-lived token from your browser together with your IP address.

Your details are then sent by email to our team through Microsoft 365, and an automatic acknowledgement goes to the email address you gave us so you know it arrived. We also keep a record of each enquiry in our content system (Sanity), in an access-controlled area that only our team can open. It is never shown on this website.

Quote files go only to our team, attached to that internal email, and are kept in our email system only. They are never stored in our content system (the record there holds just each file's name, size and type), never attached to the acknowledgement, and never published or shared with anyone else. We never contact the vendor named in your quote. We may keep anonymised figures from a review, such as the price range and which gaps we found, with no names of you, your organisation or the vendor, to improve our guidance.

Cookies and local storage

This site sets three small first-party cookies, all about which regional site to show you. dhc_region remembers which regional site you chose, Malaysia, Singapore or the Philippines, so we do not ask again on your next visit (it lasts a year). dhc_geo remembers which region we suggested based on the country your connection comes from (it also lasts a year, and holds only a two-letter code). dhc_bar_dismissed remembers that you closed the region suggestion bar, and disappears when you close your browser.

Our guides also save one setting in your browser's local storage, dhc-explain-mode, so the "explain it to me" reading mode stays as you left it. It never leaves your device.

None of these are used for advertising or tracking, and none of them identify you.

Other services your browser talks to

Our fonts are served by Google Fonts, and images come from our content platform's image service (Sanity). Like any web request, those services see your IP address and browser details when they send the file. We do not use them to track you.

How long we keep it

Enquiry emails, the matching records in our content system, and any quote files you send us are kept while the conversation is live and for a reasonable period afterwards, then deleted, unless you become a client or we need to keep them for legal or accounting reasons. Ask us and we will delete yours sooner. The anonymised figures we keep from a quote review carry no names, so nothing in them points back to you. Client project data is governed by the agreement we sign with that client, and in every case the client owns their data outright.

Your rights

You may ask what we hold about you, ask us to correct it, ask us to delete it, or tell us to stop contacting you. Write to us and we will action it, normally within 21 days. No form, no ticketing hoop.

The law we follow

We handle personal data in line with Malaysia's Personal Data Protection Act 2010, Singapore's Personal Data Protection Act 2012 and the Philippines' Data Privacy Act of 2012. In plain words: we only collect what we need, we tell you why, we keep it safe, we do not keep it longer than we need to, and you can see, correct or withdraw it.

Some of the services above (Cloudflare, Microsoft, Google and Sanity) may process data outside Malaysia and Singapore. We choose providers that commit to protecting it properly, and we share with them only what each one needs to do its job.

Client data

Where we build and host systems for an organisation, that organisation is the controller of its own data and we act on its instructions. Source code, hosting accounts and data sit in the client's name.

Contact

Privacy questions go to partnerships@dhcertainty.com. We are DigiHwy Certainty Sdn Bhd, Subang Jaya, Selangor,Malaysia.