Certainty
Certainty HelpDesk puts tickets, tasks, live chat, meetings and a client portal in one place, so a request is never retyped into a separate project tool. Help desk and project delivery, with a record you can point at.
- Tickets, tasks, chat and a client portal on one numbered record
- Meetings in the browser, with captions, transcripts and write ups
- Permissions enforced on the server, across four portals and one sign-in
made for
- Digital agencies
- IT teams and MSPs
- Software studios
- Consultancies
- Internal ops teams
- NGOs and public sector