Cloud-Based Communications
Email, domains, shared drives, cloud calling and helplines with proper case notes, set up in your organisation's name so your team can reach people, and each other, without enterprise bills.
The problem, in your words.
Our email runs on a domain a former volunteer registered on his own card, and it is due for renewal next month.
Everyone shares one login for the office mailbox, and when someone leaves we are too nervous to change the password.
Our hotline is a mobile phone passed between staff every evening, and the case notes live in whoever's notebook it was that night.
Calling and email in the Philippines
Our Philippines team in Iloilo sets up email, domains, workspace and cloud calling for local government units and community organisations, in your own name and documented as we go. Quoted in pesos.
Communications is the everyday layer: email, domains and DNS, the workspace your team collaborates in, shared drives and document management, and cloud calling that replaces the desk phone system. We set these up properly, move you off the old ones in tenant migrations, and switch on multi-factor sign-in and sensible access, so one leaked password is an inconvenience rather than a disaster.
Then there are the lines where a missed call really matters. We build helplines and hotlines that route to whoever is on duty, escalate when nobody answers, and keep case notes attached to the person rather than the shift. For HealthServe we built a multilingual lifeline app for migrant workers, with round-the-clock routing and case management; for a national dementia care organisation, a hotline, case management and a caregiver app.
A typical engagement starts with an inventory: which domains you own and who controls them, which mailboxes exist, and what you pay for each licence and line. Most organisations find a few surprises. Then we plan the move, migrate mail, files and numbers in a quiet window, and train your team on anything that looks different on Monday morning.
We work with mainstream workspace, email and cloud calling providers rather than anything proprietary, and recommend the plan that fits your size, quoted in ringgit or dollars before any work starts. Domains, tenants and numbers are registered to your organisation, and admin rights sit with named people on your side.
Set-up is quoted in ringgit or dollars and fixed for the scope, with licence and calling costs listed per month so you can see the whole bill. Because nothing is locked to us, you can change provider or support partner later, and your mail, files and call records go with you.
From first chat to handover.
Take stock
We list every domain, mailbox, licence and phone line, who controls each one, and what it costs.
Plan the move
A fixed-price plan with the new monthly bill next to the old one, and a date that suits your calendar.
Migrate quietly
Mail, files and numbers move in an agreed window, and the old service stays until the new one is confirmed.
Lock it down and train
Multi-factor sign-in, a leaver checklist and a short session, so Monday morning is not a surprise.
Things people ask us.
How long does an email or workspace migration take?
The scope says how long it takes: a small team is short, with an overnight or weekend cut-over, while larger tenants with shared drives and many mailboxes need more planning. Either way the old service keeps running until the new one is confirmed.
Will we lose email during the move?
Not if it is planned properly. We copy mail, calendars and files ahead of time, switch in an agreed quiet window, and run a final sync afterwards so nothing sent during the change goes missing.
What does it cost each month?
It depends on the provider and how many people need a full licence. We quote the set-up as a fixed price in ringgit or dollars and list the monthly licence and calling costs, quoted in ringgit or dollars before any work starts.
Who owns the domain and the accounts?
You do. Domains, tenants and phone numbers are registered to your organisation, and admin rights sit with named people on your side. If a domain is in a former volunteer's name, getting it back is one of the first things we do.
Can you set up a helpline for us?
Yes. We build helplines with duty rosters, escalation and case notes, and text channels in several languages for people who cannot phone during working hours. We have built them for a migrant-worker health charity and a dementia care organisation.